Eddy Loves Hair LTD
Last updated: 21.07.2026
Business Identity
Eddy Loves Hair LTD. Customer Support Email: costumercare@eddyloves.hair Registered in the United Kingdom.
Payments
We accept the following payment methods:
- Stripe
- PayPal
- Apple Pay
- Google Pay
Payments are charged immediately at checkout. PayPal may offer installment or “Pay Later” options depending on customer eligibility. These options are provided solely by PayPal.
Delivery & Shipping
We currently ship within the United Kingdom only.
- Courier: Royal Mail
- Estimated delivery: Royal Mail Tracked 48
- Shipping days: Weekdays only
- Local pickup: Not available
Free Shipping
Orders over £40 qualify for free UK delivery.
Returns & Refunds
- Opened or Used Products
For hygiene and safety reasons, we cannot accept returns of opened or used haircare products.
- Return Window
Customers have 14 days from delivery to request a return.
Change of Mind / Unwanted Items
We accept returns for:
- Change of mind
- Wrong choice
- Any other non‑fault reason
Conditions:
- Product must be unopened, unused, and in original condition
- Customer pays return shipping
- Refund is issued only after we receive and inspect the returned item
Damaged, Faulty, or Incorrect Items
Customers must email costumercare@eddyloves.hair within 48 hours of delivery with clear photo or video evidence.
Item damaged AND cannot be returned
Examples include:
- Bottle exploded
- Product leaked everywhere
- Packaging destroyed
- Unsafe to ship back
Outcome: Refund OR replacement — no return required.
Item damaged BUT can be returned
Examples include:
- Pump broken
- Lid cracked
- Bottle dented
- Packaging slightly damaged
Outcome:
- Customer sends photo/video proof
- We provide a prepaid return label
- Customer returns the item
- Refund OR replacement issued after inspection
Wrong Item Delivered
If the wrong item is delivered:
- Customer returns it using the prepaid return label
- Once received, customer may choose:
- A replacement
- A refund
Non‑Refundable Situations
We do not issue returns or refunds for:
- Opened or used products
- Allergic reactions
- Items returned without prior approval
- Items returned without photo/video evidence for damage claims
Product Use & Safety
Customers must follow all product instructions and perform a patch test before use.
Results vary depending on hair type, condition, and usage. We do not offer refunds for products that do not achieve desired results.
Privacy & Data
We collect only the information required to:
- Process orders
- Manage customer accounts
- Provide customer support
Marketing emails are sent only to customers who have opted in.
We share data only with trusted third parties necessary to process orders, including:
- Payment processors
- Delivery couriers
- CRM or email marketing systems (if used)
For full details, please see our Privacy Policy.
Contact
Customer support email: costumercare@eddyloves.hair Support is provided via email only.
Legal
These Terms & Conditions are governed by UK law.
Changes to Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page and will apply to all future orders. Continued use of the website constitutes acceptance of the updated Terms.