Eddy Loves Hair LTD
Last updated: 21.07.2026
We collect information about you during your visit and checkout process on our store. This page explains what we collect, why we collect it, and how we use it.
What We Collect and Store
While you browse our site, we track:
- Products you’ve viewed We use this to show you recently viewed items and improve your shopping experience.
- Location, IP address, and browser type This helps us estimate shipping, taxes, and keep the site secure.
- Shipping address We ask for this so we can calculate shipping before you place an order and deliver your products.
- Cookies We use cookies to keep track of your cart contents, support checkout, and help the site function properly.
When You Purchase From Us
We ask you to provide information including:
- Name
- Billing address
- Shipping address
- Email address
- Phone number (optional)
- Payment details (processed securely by Stripe, PayPal, Apple Pay, or Google Pay)
- Optional account information (username and password)
We use this information to:
- Send order confirmations and updates
- Respond to your requests, including refunds or complaints
- Process payments and prevent fraud
- Set up your account
- Comply with legal obligations (like tax calculations)
- Improve our store and customer experience
- Send marketing messages only if you choose to receive them
If you create an account, we store your name, address, email, and phone number to make future checkouts faster.
How Long We Store Your Data
We keep your information only as long as necessary for the purposes we collected it for, unless the law requires us to keep it longer.
For example:
- Order information is stored for tax and accounting purposes
- Account information is stored until you request deletion
- Reviews or comments remain visible unless you ask us to remove them
Who on Our Team Has Access
Members of our team (Administrators and Shop Managers) may access:
- Order details (what was purchased, when, and where it should be sent)
- Customer information (name, email, billing and shipping addresses)
- They access this information to fulfil orders, process refunds, and support you.
What We Share With Others
We share information with trusted third parties who help us provide our store services:
Payment Processors
Stripe, PayPal, Apple Pay, Google Pay When processing payments, some of your data (like purchase total and billing information) is passed to the payment provider. We never see or store your card details.
Delivery Couriers
Royal Mail We share your name, address, and contact details so your order can be delivered.
Email Marketing / CRM Tools
Only if you opt in to marketing emails.
We do not sell your data or share it with advertisers.
Your Rights (GDPR)
You have the right to:
- Access the personal data we hold
- Correct inaccurate information
- Request deletion of your data
- Withdraw marketing consent
- Request a copy of your data
To exercise any of these rights, contact us at: costumercare@eddyloves.hair
Cookies
Our website uses cookies to:
- Enable essential functions (cart, checkout, login)
- Improve performance
- Analyse traffic
You can manage cookie preferences through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page.
Contact Us
If you have any questions about how your data is handled, please contact: costumercare@eddyloves.hair